Billing Policies
Billing Policy
Projects
Online Personal Assistants is happy to work with you on a per-project basis. Billing occurs prior to commencement of work with progress payments throughout the project and a final payment upon completion of work. For new clients, Online Personal Assistants requires a minimum 50% deposit prior to commencement of work and reserves the right to ask for 100% payment upfront. A minimum charge of $100 applies to all projects. Urgent work will incur a 15% surcharge (i.e required within a 48 hour time-frame).
Retainer Packages
Building relationships is a key focus of Online Personal Assistants. Retainer packages are offered to clients as a partnership agreement. Billing occurs monthly or bi-monthly or as otherwise stated in the Service Agreement. The retainer fee must be paid in advance at the commencement of each month, and prior to commencement of work for said month. Retainer packages depend upon tasks to be completed. Please note, there is a minimum 3 day lead time required for any work sent through on retainer packages.
Payment Policy
Projects
Payment is expected within 7 days from date of invoice unless otherwise stated in the Service Agreement. A 20% late fee will apply to overdue accounts and must be applied when payment is made. If the late fee is not applied, a separate invoice will be sent to recover this fee.
Retainer
Retainer packages are an ongoing agreement and the recurring charge is set out in your contract on commencement of your partnership with us as well as the due date for payment each month. As such payment must be received in advance on the agreed date each month, after which a tax receipt will be issued. If payment is not received on the due date, work will cease until payment is received. See your contract for further details.
Preferred Payment Method
Preferred payment is by direct deposit into our nominated bank account, but company cheques are accepted. Credit card payment is available via PayPal; however a small administrative fee applies. This administrative fee must be applied with your payment. If this fee is not applied to your payment, a tax invoice will be sent out to you to recover these costs.